Refunds
When you can get your money back, and what it does to your rank.
The short version
Ask within 14 days and we'll refund a promotion, as long as it hasn't already done its job. Refunding takes the money back off your total, so your position drops accordingly.
Who you paid
Payments are taken by Dodo Payments as merchant of record, so a refund is issued through them and appears on the same card or method you paid with. It usually lands within five to ten working days depending on your bank.
When we'll refund
- Within 14 days of payment, on request — provided the promotion has not accumulated a meaningful number of clicks. A promotion is a service that is delivered continuously from the moment it settles: once your listing has been shown and clicked, that part has been delivered and cannot be returned.
- Any time, if the payment was taken in error, charged twice, or never resulted in your listing appearing on the board.
- Any time, if we remove your listing for a reason that is not your fault.
When we won't
- Because your position changed. Being overtaken is the board working as described — anyone can promote past you, and you knew that when you paid.
- Because the clicks were fewer than you hoped. We sell a position, not an outcome, and we make no promise about traffic.
- If your listing was removed for breaching our terms — malware, scams, adult content, or anything illegal.
- If the request is an attempt to reverse a promotion after using it, for example refunding once a competitor has been outranked.
What a refund does to your listing
This part is worth understanding before you ask. Your total is the sum of every promotion you have paid for. A refund is recorded as a reversal against that total, so:
- the refunded amount comes off your total;
- your listing moves down to wherever the new total places it;
- anyone you had overtaken moves back above you;
- if the refund takes your total to zero, your listing leaves the board.
The same applies to a payment reversed through your bank as a chargeback.
Consumer rights
If you are a consumer rather than a business, you may have a statutory right to cancel a digital service within a cooling-off period. By starting a promotion you ask us to begin delivering it immediately, which may reduce that right once delivery has begun. Nothing in this policy removes a right you have by law.
How to ask
Email contact@bestclick.lol with the payment reference from your confirmation page, or the website address you promoted. We aim to answer within three working days.